Pastilles Networks commenced operations in December 2005. We are a debt free, profitable webhost. Before Pastilles Networks and after being with numerous hosts the we felt they all lacked something.
Most of these hosts lacked that personal touch. Trivial things such as having to type your user/providers name to a technician all the time even though it hadn’t changed from the one you requested and speaking to a faceless person on the telephone. Pastilles Networks set to change that.
General manners are easily forgotten in this day and age. We make sure we don’t forget them and show all our customers the utmost respect they deserve.
We proudly abide by the Hosts Pledge
This company will…
1. Tell clients nothing but the truth
2. Make customer satisfaction its number 1 goal.
3. Provide customer support to the best of its abilities.
4. Not falsify statistics, testimonials, or post copyrighted material from other websites.
5. Respect clients who wish to terminate their service, and will always be courteous to past and current clients.
6. Actively seek to improve the quality of its service.
7. Try to give back to the community in any way it can.
8. Act with professionalism and always be realistic in its business practices. (Includes not ridiculously overselling its services)
9. Provide its services as advertised.
10. Follow the law, and abide by all applicable national and international laws.
We kindly ask our customers to abide by this Pledge
As a client, I will…
1. Understand certain problems may be out of the control of my web host.
2. Not initiate ‘charge backs’ or dispute tickets without first having direct contact with my web host and trying to resolve the problem.
3. Abide by my hosts TOS or applicable document.
4. Treat my host with respect, because I understand they are people too.
5. Not over-react for small issues.
6. Be persistent when problems arise.
7. Not defame my host publicly without first having direct contact with my web host and trying to resolve the problem.
8. Provide others with an accurate opinion of my host’s services, if requested.
9. Do my best to pay all applicable fees on time.
10. Notify my host of problems if they don’t already know about them.
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Thank you
